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Information on Return

You can easily and comfortably perform the replacement and return transactions for the products that you have purchased from our Website.

Any kind of problems that you may encounter in relation to the products that you have purchased are evaluated painstakingly and resolved as soon as possible.

Please find below the conditions required to be fulfilled in order to receive a better and quicker service from us regarding product returns.
Any product return is not accepted if any of the following conditions is not fulfilled.

You can send the products that you have purchased from our Website for replacement or return transactions via our Stores or our Contract Courier company.

REPLACEMENT AND RETURN AT OUR STORES:

You can replace the products that you have purchased at our stores within the statutory return periods.

For these transactions, the products must be undamaged and complete with all its accessories.

For product return or replacement, the Product Invoice must be also delivered to our store together with the related Product.
No return or replacement is performed without an invoice.

Your replacements performed via our store are examined by the authorized officer of Faik Sönmez store and the process is initiated if it complies with the conditions specified above.

In case of return of campaign products, all products provided in the same campaign must be returned.
Otherwise, no return transaction is performed.

When the orders paid via money order are returned at our stores, no return of money is performed at our stores.
In such cases, return of money is performed by our head office via Money Order/EFT made to our customers’ bank accounts.

The returns for money order/EFT will be made in 3 (three) business days and the returns for Credit Cards will be made in 7 (seven) business days. Your bank may not reflect the credit card returns to your account on the same day.
In such cases, our company cannot make any dispositions and you should call the credit card service of your bank.

Replacement via store is performed only at Faik Sönmez stores. 
No replacement or return is accepted at our dealer stores (İzmit Arastapark AVM, Erzurum Palerium AVM) and the other points of sale.

 

REPLACEMENT AND RETURN VIA CONTRACTED COURIER COMPANY :

 

Every product that you buy is guaranteed by our company.

For domestic returns and replacement transactions, it is mandatory that the products to be sent to our company’s head office with its address specified on the invoice should be sent to YURTİÇİ COURIER branch offices with the trade-name of FAİK SÖNMEZ TEKSTİL SAN. ve TİC. A.Ş. (CUSTOMER CODE: 208262040).

Otherwise, the parcels that you have sent will not be received by our company and the courier company will send back the parcel by invoicing all the carriage costs to the sender.

Our company is not responsible for the parcels that will be sent with different trade-names or without the customer code and the expenses that may arise thereof.

IMPORTANT NOTICE: The products to be sent to our head office for return or replacement may be sent via YURTİÇİ COURIER on a counterparty-payment basis.

The carriage fees for the shipments made with any company other than Yurtiçi Courier company are on the sender’s account and such cargos for which the related fees have not been paid are not received by our company.

Cross border returns are not possible due to customs regulations.

The courier company should be informed that the recipient’s name is FAİK SÖNMEZ TEKSTİL SAN. ve TİC. A.Ş. (CUSTOMER CODE: 208262040) and the related carriage fee will be paid by the counterparty; and no courier fee should be paid.

If the courier company requests a courier fee from you, do not deliver the parcel to the courier and contact with our customer services.

In such cases, if the courier fee is paid, the courier fee cannot be returned.

FOR PRODUCT RETURN OR REPLACEMENT TRANSACTIONS, THE PRODUCT SHOULD BE SENT TO OUR COMPANY TOGETHER WITH THE RELATED PRODUCT INVOICE.

NO RETURN OR REPLACEMENT TRANSACTION CAN BE PERFORMED WITHOUT AN INVOICE AS PER THE RELATED LAWS.

You can return the product that you have purchased in thirty (30) days after the date of delivery without opening/damaging/destroying its package and without using the product and under the same conditions as at the time of delivery.

Return the product using the return form provided in the lower part of the product invoice.

Open and check the parcels that, you think, have been damaged during shipment in front of the authorized personnel of the company delivering such parcels.

If there is any damage in the product, do not receive the product ensuring that a record is prepared by the courier company.

Keep in mind that by receiving the product, you acknowledge that the courier company has completely fulfilled its duty.

The return of the products the packages of which are opened, the products that are used and damaged, etc. is not accepted.

If it is determined that the product and its package has been opened, damaged, broken, destroyed, ruptured, used, etc. and if the product is not returned under the same conditions as at the time of its delivery to the customer, the company will not receive the product and is not obliged to return its price.

If the customer returns the product or withdraws from his/her shopping transaction, the product price is returned in ten (10) days after the receipt of the returned product by our company “if it meets replacement and return conditions”.

The returns for money order/EFT will be made in 3 (three) business days and the returns for Credit Cards will be made in 7 (seven) business days.

Your bank may not reflect the credit card returns to your account on the same day.

In such cases, our company cannot make any dispositions and you should call the credit card service of your bank.

After the warning of “Cancelled” is displayed in relation to your order, the entire amount is returned to your credit card or your bank via which you have sent the money order/EFT.

Cross border returns are not possible due to customs regulations.